Bo345's Privacy Policy

1 Introduction & Applicability

Bo345 ("we", "us", or "the platform") takes the privacy of its users ("you" or "member") very seriously. This Privacy Policy explains how bo345 collects, uses, stores, and protects your personal information.

This policy applies to the bo345 website (bo345.pro), mobile application, and all our digital services. By using the platform or creating an account, you automatically agree to this Privacy Policy.

We believe privacy is a fundamental right. That's why our entire platform is designed to ensure the highest level of protection for your data — from the moment you open an account on bo345 to every transaction you make.

2 What information we collect

Bo345 collects your information through various methods. The categories of information collected are detailed below:

Information you provide at registration is collected directly. When you use the platform, certain technical data is also collected automatically — such as device information, browsing patterns, and session duration — and is used to strengthen security.

3 How Your Information Is Used

Bo345 uses your information for the following purposes. Each use is clearly defined and strictly limited:

• Account management: To create, verify, and maintain your account.
• Identity Verification (KYC): To verify age and identity as required by law.
• Payment Processing: To process incoming deposits and outgoing withdrawals.
• Customer Support: To assist with your questions, complaints, and issue resolution.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: Usage analytics to improve the overall platform experience.
• Legal compliance: To meet the legal and regulatory requirements applicable in Bangladesh.
• Contact: To send important updates, security alerts, and promotional information.

Bo345 never sells your information to advertisers. No third-party targeted ads that use your personal data are displayed on our platform.

4 Data Retention & Storage

How long your information is retained depends on the type of data and applicable legal requirements. bo345 does not keep any information longer than necessary.

• Account information: For the duration the account is active and for a minimum of 5 years after closure.
• Transaction Records: Generally 7 years, in accordance with financial regulatory guidelines.
• KYC documents: Up to 5 years after account closure.
• Log Files & Technical Data: Typically 90 days to 1 year.
• Cookie Data: Session cookies are deleted immediately; persistent cookies last 30 days to 1 year.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified. Our databases are regularly cleaned.

5 Data Sharing & Third Parties

Bo345 does not share your information with third parties — except in the limited circumstances outlined below:

• Payment Providers: Payment-related information is shared with processors such as Mobile Banking, Nagad, Rocket, and banks as needed. These parties operate under their own privacy policies.
• KYC verification service: Minimal data may be shared with approved third parties for identity verification purposes.
• Legal authorities: Disclosure of data is mandatory when required by a valid order from the Government of Bangladesh or a court of law.
• Technology Partners: Technology service providers operating the platform are granted limited access to specific data and are bound by strict confidentiality agreements.

Bo345 never sells, rents, or exchanges your information for commercial purposes. This is a core principle and will never change.

6 Cookies & Tracking Technologies

Bo345 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: Required for login sessions and security. Disabling these will prevent the platform from functioning properly.
• Functional Cookies: Remembers your preferences, such as language or theme.
• Analytics Cookies: Helps monitor and improve site performance.
• Security Cookies: Prevents fraudulent login attempts and CSRF attacks.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may prevent certain features from working properly.

7 Your Rights

As a bo345 member, you have the following rights over your own information:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that the use of your data be limited.
• Right to Portability: You can request a copy of your information in a structured format.
• Right to object: You may object to the use of your data for specific purposes.

To exercise these rights, email us at [email protected]. We will generally respond to your request within 30 days. Please note that some information may not be immediately deletable due to legal obligations.

8 Minor Protection

Bo345 is strictly not for minors. The minimum age to use our platform is 18. We do not knowingly collect any information from individuals under the age of 18.

• Age verification is carried out at the time of registration.
• Age is verified during the KYC process using a national ID card or birth registration certificate.
• Any account identified as belonging to a minor is immediately suspended and all associated data is permanently deleted.

9 Security Measures

Bo345 employs industry-standard security technologies to protect your information. Our security framework is as follows:

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional security layer for your account.
• Firewall & DDoS Protection: Advanced security technology at the server level.
• Regular Security Audits: Periodic security audits conducted by independent third parties.
• Encrypted database: All stored data is kept in encrypted form.
• Restricted Access Policy: Only authorized personnel are permitted to access specific data.

That said, no method of transmission over the internet is 100% secure. You should also take personal precautions: use a strong password, never share it with anyone, and avoid logging in over public Wi-Fi.

10 Policy Updates

Bo345 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

• You will be notified at your registered email address of any significant changes.
• Continued use of the platform after any policy change will be considered acceptance of the updated terms.
• If you do not agree with the changes, you may close your account.

We are always committed to being transparent about any changes. No update will reduce your rights or benefits.

11 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us:

• Email: [email protected]
• Live Chat: Available from any page on the platform
• Support Hours: 24/7, seven days a week

We typically respond to all emails within 24–48 hours. For urgent security matters, contact us via live chat for immediate assistance.